Privacy Policy
This Privacy Policy explains how TwinChat ("we", "us", or "our") collects, uses, discloses, and protects personal information of users of our mobile application TwinChat (the "App"). By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
- Information you provide: account preferences, settings, and any support messages you send us.
- Automatically collected data: device identifiers, operating system version, analytics data, crash reports, and usage statistics to improve the App.
- Third-party data: if you sign in with an external provider (e.g., Google or Apple), we may receive limited profile information from them subject to their policies.
- WhatsApp Web data: This app provides a wrapper for WhatsApp Web. Your WhatsApp messages and data are handled directly by WhatsApp and subject to WhatsApp's privacy policy. We do not access, store, or process your WhatsApp messages.
2. How We Use Your Information
- To provide and maintain the App's functionality and features.
- To analyze usage and improve the App, fix bugs, and develop new features.
- To communicate with you about updates, security alerts, and support.
- For legal compliance and to detect/prevent abuse or fraud.
3. Sharing & Disclosure
We do not sell your personal information. We may share information with:
- Service providers who help operate the App (hosting, analytics, email providers).
- Legal or regulatory authorities if required by law or to protect our rights.
- In connection with a merger, acquisition, or sale of assets; users will be notified when feasible.
4. Data Storage & Security
We take reasonable measures to protect personal data. However, no method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately (see Contact section).
Important: Your WhatsApp messages and media are stored and encrypted by WhatsApp according to their security policies. TwinChat does not have access to this data.
5. Cookies & Tracking
We and our service providers may use cookies and similar technologies for analytics, performance, and advertising. The embedded WhatsApp Web interface may also use cookies as per WhatsApp's policies. You can manage cookie preferences through your device settings where applicable.
6. Children
The App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at the address below. We will respond according to applicable law.
Terms & Conditions (EULA)
These Terms & Conditions ("Terms") govern your access to and use of the TwinChat mobile application. By downloading, installing, or using the App, you agree to be bound by these Terms.
Apple Standard EULA: In addition to these terms, our iOS App is subject to the Standard Apple Terms of Use (EULA), which can be found here: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
1. License
We grant you a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes, subject to these Terms.
2. Third-Party Services
TwinChat provides access to WhatsApp Web, a service o